For service companies
Orders without switching media
You look after material handling equipment at your customers'. Customer, device, error, appointment, technician and report belong in one flow. Today your technicians use the diagnosis of ForkScan Pro; customer devices, service cases and reports are planned, and we are looking for service companies to shape them with us.
Your daily work
Where service orders lose time
Switching media
The order comes by phone, the appointment is in the calendar, the findings on paper, and the report is written in the office in the evening.
Diagnosis under time pressure
At the customer's every minute counts. An unknown code on a rare brand costs time and sometimes a second trip.
Records for customers
Customers expect a clear report: what was wrong, what was done and whether the device is ready for use again.
Customers with and without their own system
Some customers keep their fleet records themselves, many do not. The device history is then with you or nowhere.
How ForkScan Pro helps
What you use today and what is coming
Available today
AvailableThe diagnosis for your technicians, in the browser on a PC as well as on a phone. The number of users depends on the plan.
Error code search
Enter the code or browse by manufacturer, series and device type. You only see released codes with a documented source.
Meaning and possible checks
What the code means according to the source and which checks to consider, numbered and in our own words.
Tools and spare parts
With part numbers once they are recorded for the code. The catalogue is being built; part numbers are for identification only.
Tips from the community
Users share their fixes and mark what helped. The tips are kept apart below the released content and are not individually checked by us.
Team with roles
Invite colleagues to the customer portal as administrator or member. The number of users depends on the plan.
Planned
PlannedThese intentions have no fixed date. We are looking for service companies to try them out with us.
Customers and customer devices
Manage customers, sites and customer devices, also for customers without their own ForkScan account.
Service cases with appointment and responsibility
Turn a report, a defect, an inspection or a direct order into a service case: with responsibility, appointment, measures and completion.
“My jobs”
For technicians: their own assigned service cases and confirmed appointments at a glance, with the error code search at hand.
Sharing instead of full access
Service partners only see the devices and cases the operator shares with them, not the whole fleet. Internal notes stay with each company.
PDF service report
Produce a report with measures and result from the service case, for the customer and the device's history.
Inspection templates with signature
Carry out safety inspections (UVV) and other inspections from a template: findings, measures, signature, record and next due date.
Parts and stock
Parts used in the service case, stock levels, storage locations, minimum stock and suppliers.
The areas for you
Service, Pro and Report
Service is meant to bundle your orders, Pro is your technicians' diagnosis, and through Report your customers' reports are meant to reach you.
ServiceCustomer fleets
PlannedFor service companies and workshops with customers
Customers, customer devices, service cases, appointments and technicians in one flow, up to the finished PDF report, also for customers without their own ForkScan account.
Goal: From the customer's order to the finished record.
More about ServiceProDiagnosis
AvailableFor service technicians, workshops and in-house maintenance
Look up error codes from various manufacturers: meaning, possible checks, code structure, cause, tools and spare parts, where recorded.
Goal: Understand faster what is wrong with the truck.
More about ProReportReports at the truck
PlannedFor drivers, warehouse teams and everyone who handles reports
Report problems right at the truck: scan the QR code, describe the incident, attach a photo, send, without signing in. The report reaches the people responsible.
Goal: No problem gets lost in daily operations any more.
More about Report
Questions
Frequently asked questions
Is ForkScan Pro already a system for service orders?
Not yet. Today ForkScan Pro offers error code diagnosis and, depending on the plan, fleet and error documentation. Customers, customer devices, service cases, appointments and reports are planned with the Service area.
Can we help shape it?
Yes, as a pilot company. You use the Professional plan free of charge for 60 days and tell us in a conversation what is missing in your workflow. Your feedback goes into our planning.
How are operators and service companies meant to work together?
A shared service case is planned: the operator shares selected devices or cases with you, you document repair and inspection, and internal notes stay with each company. By default, the operator decides on the release for operation.
Pilot companies wanted
We are looking for service companies that use ForkScan Pro in their daily work and try out with us how customer devices, service cases and reports should fit together.
Become a pilot companyRegister interest
Would you like to know how things develop, or do you have a specific need? Write to us about what you need. Your message reaches the people who develop ForkScan Pro.
Register interestUsable today: error code search, fleet and inspection dates in the trial. Start trial