Delete account

• In the customer portal: “Settings” → “Delete account”. The customer portal shows the settings while your company has a trial or a plan, and afterwards as long as its data are still readable. If your company has never had a trial or a plan, or if your account belongs to no company, for example because you have not yet named a company after signing in with Google or Apple, you will find “Delete account” on the “No active plan” page or below the “Your company” form instead; the deletion works as in the settings.
• In the app, once it has been released: “More” → “Delete account”. If your company has never had a trial or a plan, or if your account with email address and password belongs to no company, the app already offers the deletion on the sign-in screen after you sign in.
• If, after you sign in, the customer portal only shows that your email address has not been confirmed yet or that you cannot create a company of your own with it, or if you have no access to the customer portal and the app: an informal message to info@webpx.de.
• We delete a registration whose email address is not confirmed within 48 hours automatically.

• If an ordered plan is running for your company and you are its last member, first cancel the plan in the customer portal under “Plan & billing”; once it has ended, you can delete the account. This also applies while a payment for the plan is outstanding. A trial without an order does not prevent the deletion.
• If you are the only administrator of a company that has other members, first make another member an administrator in the customer portal under “Team”.

We delete your account with its sign-in data and sessions, your profile, and your tips with photos and your ratings. If you are the last member of your company, we also delete its vehicles, inspection dates, documented errors, licences and devices. If the company has other members, its data remain for them; in its records, such as vehicles and documented errors, only an internal reference number remains of you.

If you signed in with Apple in the iOS app, we also ask Apple to revoke the link between ForkScan Pro and your Apple ID, provided we received a token from Apple for this at the sign-in (privacy policy, section 5). If the revocation does not succeed at once, we try again after 5 minutes, 1 hour, 6 hours and 24 hours; we delete the token once Apple has confirmed the revocation, otherwise after the last attempt, and in any case at the latest two days after your account was deleted. We do not revoke the link created by a sign-in with Apple on the website, because we store no token for it; you can remove it yourself at any time in the settings of your Apple ID under “Sign in with Apple”.

After the deletion we still keep:

• Billing records, if you were the last member of your company: the company's record with its name, where stored its address and VAT ID, and its Stripe IDs (customer and subscription), as well as the payment events, because of commercial and tax retention obligations until the end of the tenth calendar year after the year in which they were created. After that, only amount, currency, date and invoice number as well as the kind and status of the event remain of the payment events. If the company has no billing records, we delete its name, address and VAT ID at once; we then keep its Stripe customer ID for 90 days so that we can match and refund a late payment, and delete it on the first day of the following month.
• Your email address, if it is the contact address of a company that continues to exist and the company has no suitable member whose address can replace it, until we have resolved this. Otherwise the company receives the address of another member, preferably an administrator.
• The internal change log: we replace your email address in it with a placeholder, and for a deleted company also names, phone numbers and notes. If your email address had not been confirmed yet, it stays unchanged in the change log, as do invitations and emails to it that have not yet been delivered, because the address may belong to someone else. The log currently has no fixed deletion period.
• We delete security events and the logs of the web server in front of the application after 30 days.
• Copies in our backups are deleted automatically about 7 days after they were made, including those of a deleted account.

Section 16 of the privacy policy sets out the periods and exceptions in detail.

Privacy policy